American Public Power Association
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Next Challenge: How can regenerative hygiene make our products more sustainable? |
Public power is a vital part of the nation’s electric utility industry, serving 49 million customers and employing more than 93,000 people.
The industry is complex and highly technical, but new technologies are quickly ushering in change. Historically, utilities focused on providing safe, reliable service and did not need to be very engaged with their customers or provide them with any service except electricity. Now the consumer is able to more easily purchase new energy-related services and technologies such as solar power and panels, generators, plug-in electric vehicles, and home charging stations. New technologies in the consumer marketplace are enabling energy customers to harness their individual desires.
Utilities are being held to the same high standards demanded from other service-based companies they use like Fed-Ex and Amazon and when they don’t get it they will use social media to make their displeasure known.
We want to help public power utilities create a flexible customer service culture that permeates the organization, extending from frontline employees like field crews, line truck drivers, and administrative support, all the way to senior executives.
Help us create a culture in which all public power employees view issues and opportunities through the lens of their customers. Specifically:
- What internal messaging should we use as the core of this culture? Consider that our industry is often conservative and risk-averse, with a high percentage of older workers.
- Ninety percent of utilities employees have at least 10 years of experience in the industry. What targeted approach can we use to convince these people to buy into a culture change?
- How should we tailor our culture change approach to employees that work in customer service? What about those who do not work in customer service?
Ideas for completing this challenge could include, but are not limited to, a customer service-oriented mission statement, a screening process for prospective employees, training plans for current and new employees, and/or ideas on how to motivate current employees to adopt a new customer-focused attitude.
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Submissions will be graded on the following criteria:
- Meets Deliverables
- Creativity
- Clarity
will share $1,000
will share $400
will share $200
| $71.40 |
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Kellie Whitney Regis University | |
| $71.40 |
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Megan Fitzpatrick Lehigh University | |
| $71.40 |
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Surabhi Singh University of Florida | |
| $71.40 |
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Francis Daniel Santia Harvard University | |
| $71.40 |
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Daniel Chibuike Bells university of technology ota | |
| $71.40 |
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Matthew Gaiser Queen's University | |
| $71.40 |
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Vinnie W University of British Columbia | |
| $71.40 |
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Joshua Mitchell California Polytechnic State University | |
| $71.40 |
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AashishK Bhatt Agra University | |
| $71.40 |
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Dallas DeBruin University of Dayton | |
| $71.40 |
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Edward Diaz University of the Philippines Diliman | |
| $71.40 |
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Amy Kitson Griffithuni | |
| $71.40 |
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Joon Hong An San Jose State University | |
| $71.40 |
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Kelsey Harbert University of Colorado | |
| $20.00 |
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Keiko Shikanai Raritan Valley Community College | |
| $20.00 |
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Arun Kumar | |
| $20.00 |
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Spencer Cope Lincoln Technical Institute | |
| $20.00 |
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Irene Lai University of Waterloo | |
| $20.00 |
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Jennifer Miller Walden University | |
| $20.00 |
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Codin Moldovanu | |
| $20.00 |
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Joanna Jia 42 | |
| $20.00 |
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Nndn Kumr IIESTS | |
| $20.00 |
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Taponitya Samantaray University of Hyderabad | |
| $20.00 |
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Dave Titchenor University of Phoenix | |
| $20.00 |
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Jesus Guiterrez South West Texas Junior College | |
| $20.00 |
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William Ames Northwood University | |
| $20.00 |
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James Kimondio MOI UNIVERSITY | |
| $20.00 |
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Seow Li Yon Northwood University | |
| $20.00 |
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Raina Rose Arizona State University | |
| $20.00 |
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Ajay Sharma JAMK University of Applied Science,Finland | |
| $20.00 |
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Danielle Smith The University of the West Indies | |
| $20.00 |
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Zoe Rookard University of Idaho | |
| $20.00 |
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Brittany Walls University of Phoenix | |
| $20.00 |
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Praveen Venkatesan Anna University, India | |
| $6.10 |
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Eric Lee Washington University in St. Louis | |
| $6.10 |
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daisy chen Stanford Alumni Association | |
| $6.10 |
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Angelica Sanabria University of New Hampshire | |
| $6.10 |
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Trevor McCarthy University of Central Florida | |
| $6.10 |
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|Soraya Abdel Sattar Cairo University, Egypt | |
| $6.10 |
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Shaunda Wiering Brown College | |
| $6.10 |
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Kiersten Wilde University of Michigan | |
| $6.10 |
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Rosh Adhikari Webster University | |
| $6.10 |
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Abigail Wood University of Oregon | |
| $6.10 |
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Michael Blozinski University of Central Florida | |
| $6.10 |
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Olivia Schmid Southern Methodist University | |
| $6.10 |
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William Nilson University of Central Florida | |
| $6.10 |
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Christine Hoffman University of Phoenix | |
| $6.10 |
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Dikshit Sarma Bhagabati Will join in 2017 | |
| $6.10 |
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Kaone Tlagae African Leadership University | |
| $6.10 |
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Timothy Hanewich University of Central Florida | |
| $6.10 |
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Holly Wood Carleton University | |
| $6.10 |
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Katie Bauder Simon Fraser University | |
| $6.10 |
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Shreya Gupta Indian Institute of Technology - Bombay | |
| $6.10 |
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Siranjeevi D Columbia University | |
| $6.10 |
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Yvonne T | |
| $6.10 |
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Elizabeth G. University of Washington | |
| $6.10 |
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Chris Aselin Vermont Technical College | |
| $6.10 |
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Jax Bailey collegeof new caledonia | |
| $6.10 |
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Shayla Sehr South Dakota State University | |
| $6.10 |
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Desiree Dolores University of Central Florida | |
| $6.10 |
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Hardi Wijaya Universitas Gadjah Mada | |
| $6.10 |
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Alex Vorakrajangthiti University of Central Florida | |
| $6.10 |
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Jaeci Simmons Eastern New Mexico University | |
| $6.10 |
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Jason Chotikul CSUF | |
| $6.10 |
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Nicholas Scott Florida International University | |
| $6.10 |
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Anjela Arora Purdue University | |
| $6.10 |
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Dr. Janelle Christine Simmons Liberty University |