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Sample cover letter for Internship position at FB
BA
Dear Hiring Manager,
I came upon your listing for a Customer Service Coordinator while browsing Indeed, and it really jumped out at me. It doesn’t seem like a normal customer service job, but one that presents new challenges that even I, a 10-year veteran of customer relations, would find new and interesting. Using my head to solve problems and going the extra mile to satisfy customers come naturally to me, and I’m sure I would be able to continue your company’s tradition of excellence in customer service.
When I work retail, I’m not just a cashier; I am a teacher, a problem solver, and a friend to all my coworkers and customers. Working at Storm’s End especially, I often coached my customers on how to use the new camera they had just bought, or show them all the features of the iPod Touch their child wanted, and helped determine which model was right for them. Even at the Iron Bank, there were times where I would be sitting in the café with a customer who just couldn’t get their Kobo e-reader to boot up. Outside of work, I took it upon myself to become familiar with the products we carried so I could answer any questions that came my way. I’ve prided myself in being the employee managers can rely on, and I would love to bring this dedication to the City Watch.
My initial role at the Iron Bank was to follow up with our clients for executed documents. With very little to go on and no one to instruct me, I was able to devise a process which streamlined my follow ups, allowing me to take on additional responsibilities. My greatest achievement was the document execution escalation procedure I created, which was used by our department. One of my supervisors gave me the moniker of “escalation guru” due to my tenacity in getting affidavits back on time.
I was thrilled to read about this opportunity and am eager to learn more about it. I would love to meet with you and discuss the contributions I can make to the City Watch as your new Customer Service Coordinator.
Sincerely,
Brienne of Tarth
