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Sample cover letter for Full Time position at Vodafone
Asset Manegment
• Placed as an associate for Vodafone India Ltd. at Andheri.
• Ensuring SLA monitoring with the help of BMC Remedy monitoring tool.
• Resolving Help Desk tickets and escalate to appropriate team when necessary.
• Resolving issues related to system hardware, printer, windows7/8 and MS Outlook
2010/2013.
• Basic Troubleshooting for Vodafone application like CRM, Filenet, Genesys.
• Installation and configuration of products like Bitlocker and MBAM.
• Responsible for planning and executing activities weekly and daily AV, MBAM.
• Handling Active Directory user & Computers.
• Vendor and Asset management.
• Arranging VC setup.
• Successfully conducted Laptop refreshment project.
• Configured and installed new Microsoft and Macintosh
systems
• Troubleshoot and resolved desktop support issues
• Maintained the up to date operating procedures inside the IT department
• Performed off hour help desk support
• Created user accounts and managed access control of desktop and Network
applications
• Worked with hardware and software dealers to confirm well-timed product
delivery
• Maintained hardware and software record
